Shipping policy

General Information For All Orders:

Orders are usually shipped within 1-3 business days from the order date.

Most orders are shipped via Canada Post.

 

Please include your phone number in your order details to minimize the chance of your package getting lost in the mail. Your phone number won't be used for marketing purposes unless agreed to.


Please note that the shipping method with the name "Small Packet - Air/International" is not tracked.

 

In attempt to operate in a more sustainable way, we may reuse packaging material from various sources to pack your order. But don't worry, we won't use material that is dirty :)


Special Canada Domestic Shipping Discount:

For a limited time, enjoy a discount for shipping within Canada. For orders over $20.00 CAD, you can choose a flat rate shipping of $9.99 CAD with the Canada Post Expedited Parcel service.

 

Free Shipping Details:

Free shipping is offered to orders when the subtotal of the items in the cart exceeds the threshold stated below:

Canada:

  • Over $50.00 CAD

USA:

  • Over $35.00 USD

    Brazil, Netherlands, Israel (Shipping availability to these countries subject to change):

    • Over $60.00 CAD

    All Other International Countries (Excluding Canada, USA, Brazil, Netherlands, Israel)

    • Over $50.00 CAD

     

    USA Orders:

    Once the package arrives at your destination country, USPS will usually handle the delivery.

    At the time of writing this (Feb 2023) there are some trade agreements in place between Canada and USA which we speculate may allow your orders to pass through customs without additional customs/duties/taxes. The new February 2025 tariffs between Canada / USA may cause some changes in how customs/duties/taxes are charged, and at this moment it's unclear to us how it will work.

    Please don't take our word for it and read the official documentation on government websites on your own for clarification and final conclusion.

    If you prefer to have taxes estimated and paid beforehand, please order via our Etsy shop. 


    International Orders Other Than Canada/USA:

    For destinations outside of Canada and USA: once the package arrives at your destination country, usually your country's courier will handle the delivery. 

    Currently we cannot estimate Taxes/VAT, duties, and customs, and any other extra fees (handling fees, service fees, last mile shipping fees etc...) for orders outside of Canada and therefore will not be added at checkout. However, you may still have to pay them once the package arrives in your country. INTROVERT is not responsible for any extra fees that you may have to pay. If you prefer to have taxes/VAT estimated and paid beforehand, please order via our Etsy shop (only for select countries that Etsy supports pre-paying taxes/VAT). 

    Please include your phone number in the shipping information so they may contact you to collect the fees.

    Once it's processed through your country's customs, you may be able to contact or log into your local postal system to see if there are any packages addressed to you. This is especially important if you choose a shipping service that is not tracked (eg. Small Packet Air), because sometimes it may be delivered to a nearby pick-up location rather than directly to your address. If your shipping method is Small Packet Air, you may also contact us for the shipping label ID, as that's sometimes the way you may be able to track the package through your country's postal system.