Shipping policy
General Information For All Orders:
Under normal circumstances, orders are usually shipped within 1-3 business days from the order date, but due to current logistical issues, they may be delayed 1-2 weeks.
Orders are shipped via various shipment providers, depending on destination and other conditions of the day. Most shipments have tracking provided
Please include your phone number in your order details to minimize the chance of your package getting lost in the mail. Your phone number won't be used for marketing purposes unless agreed to.
Please note that the shipping method with the name "Small Packet - Air/International", if provided by Canada Post, is not tracked.
In attempt to operate in a more sustainable way, we may reuse packaging material from various sources to pack your order. But don't worry, we won't use material that is dirty :)
Free Shipping Details:
Free shipping is offered to orders when the subtotal of the items in the cart exceeds the threshold stated below:
Canada:
- Over $50.00 CAD
USA:
- Over $35.00 USD
All Other International Countries (Excluding Netherlands)
- Over $50.00 CAD
Netherlands (Shipping availability to these countries subject to change):
- Over $60.00 CAD
USA Orders:
Once the package arrives at your destination country, USPS will usually handle the delivery. Sometimes you may receive a tracking link directly on the USPS website. Once you received the link / tracking number, that means the package is shipped out and is moving within Canada. It is normal that you may not see any updates until the package actually crosses the border and is released by customs.
Since the new February 2025 tariffs between Canada / USA, all orders destined to the USA will be pre-charged duties. At the checkout screen, it may take a few extra seconds after the US address is filled in for the duties charge to actually appear in the total.
International Orders Other Than Canada/USA:
For destinations outside of Canada and USA: once the package arrives at your destination country, your country's courier may handle the delivery.
Currently my shop cannot estimate Taxes/VAT, duties, and customs, and any other extra fees (handling fees, service fees, last mile shipping fees etc...) for orders outside of Canada and therefore will not be added at checkout. However, you may still have to pay them once the package arrives in your country. INTROVERT is not responsible for any extra fees that you may have to pay.
If you prefer to have duties/taxes/VAT estimated and paid beforehand, and the package is destined for EU countries, please order via my Etsy shop. Sometimes ordering from my Etsy shop can save you from having to pay an extra handling fee that is charged in many EU countries that would otherwise be charged if ordered from this website.
Please include your phone number in the shipping information so they may contact you to collect the fees.
Once it's processed through your country's customs, you may be able to contact or log into your local postal system to see if there are any packages addressed to you. This is especially important if you choose a shipping service that is not tracked (eg. Small Packet Air), because sometimes it may be delivered to a nearby pick-up location rather than directly to your address. If your shipping method is Small Packet Air, you may also contact us for the shipping label ID, as that's sometimes the way you may be able to track the package through your country's postal system.