Refund policy

Standard Policy (For All Except for EU)

No Returns

Returns and exchanges are not accepted, but please contact me if you have any problems with your order and I will do my best to resolve the issue.

 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

 

Gift Cards
Unfortunately, we cannot accept returns on gift cards.

 

EU Right of Withdrawal Returns

Customers located in the European Union have the right to withdraw from a distance purchase within 14 days of receiving their order, in accordance with applicable EU consumer protection laws.

If you wish to exercise this right, please contact us within 14 days of receiving your order. After notifying us of their withdrawal, the item must be shipped back to us within 14 days, unless a different arrangement has been agreed upon between both parties.

 

Return shipping

The cost of returning the item is the responsibility of the customer. We recommend using a tracked shipping service and keeping proof of shipment until the return has been completed.

For international returns, we recommend declaring the package as a returned item/return shipment rather than a new sale whenever applicable. Please ensure that all customs documentation is completed accurately. We cannot guarantee how customs authorities will handle returned shipments.

Refunds

Once the returned item has been received and inspected, we will process the refund.

Refunds include:

  • The price paid for the returned item.

  • The original standard shipping cost paid by the customer (up to the least expensive shipping option offered).

Refunds do not include:

  • Return shipping costs.

  • Optional shipping upgrades.

  • Any customs duties, taxes, brokerage fees, or other charges incurred during the return process.

If customs duties, taxes, brokerage fees, or other import-related charges are charged to us when receiving the return shipment, these costs may be deducted from the refund amount.

Condition of returned items

Customers may handle products only to the extent necessary to determine their nature, characteristics, and functionality, similar to how they would be able to inspect a product in a physical store.

If the product has been used beyond what is necessary for inspection, or if there is damage, excessive wear, missing components, or reduced resale value, we reserve the right to deduct the corresponding loss in value from the refund amount.

For hygiene and product care reasons, please ensure returned items are clean and securely packaged to prevent damage during transit.

 

"This EU Right of Withdrawal policy applies only to customers located in the European Union. Other regions are subject to our standard return policy."